Refund & Return Policy
Effective Date: September 1, 2026
Last Updated: September 1, 2026
We want you to love your SarahIsLive purchase! 💕
Because many of our products are created especially for you after your order is placed, our return and refund process is a little different from a traditional retail store.
Please review the following policy before placing your order.
Print-on-Demand Merchandise
Many SarahIsLive products are made to order through third-party production and fulfillment partners.
This means your item is produced specifically after you place your order rather than being pulled from pre-existing inventory.
Because of the custom, print-on-demand nature of these products, we generally cannot accept returns or exchanges for buyer’s remorse, incorrect sizing, or changes in personal preference.
Please carefully review product descriptions, colors, and sizing information before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible.
We want to make it right.
Please contact us within 30 days of receiving your order and provide:
- Your name
- Order number
- A brief description of the issue
- Clear photographs showing the problem
Once we review the issue, we may offer an appropriate replacement or refund depending on the circumstances.
Please do not return an item without contacting us first.
Wrong Size or Color
Because SarahIsLive merchandise is generally produced specifically for each order, we cannot normally provide refunds or exchanges when a customer orders the wrong size, color, or product variation.
We strongly encourage you to review the applicable sizing guide before ordering apparel.
Sizing may vary between products, so please don’t assume your size will be identical across every item in the shop.
Buyer’s Remorse
We understand that sometimes you may simply change your mind.
However, because our merchandise is made to order, we generally cannot accept returns or issue refunds solely because you no longer want the item.
Please make sure you love your selection before placing your order. 💕
Order Changes & Cancellations
Orders may enter production shortly after they are placed.
If you need to change or cancel an order, contact us as quickly as possible.
We will make reasonable efforts to accommodate your request if production has not yet begun.
Once an order has entered production, we generally cannot guarantee that it can be changed or canceled.
Lost Packages
If your tracking information shows that your package has not arrived or appears to be lost in transit, please contact us so we can investigate the issue with the applicable fulfillment provider or shipping carrier.
Please verify that the shipping address entered during checkout is correct before submitting your order.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an incorrect or incomplete address causes a package to be returned, lost, or undeliverable, additional shipping or replacement costs may apply.
If you notice an address error immediately after ordering, contact us as soon as possible.
We cannot guarantee that shipping information can be changed after an order has entered fulfillment.
Packages Marked Delivered
If tracking information shows your package as delivered but you cannot locate it, please:
- Check around the delivery location and with other members of your household.
- Check with neighbors or building management where applicable.
- Contact the shipping carrier for additional delivery information.
- Contact us if you are still unable to locate the package.
We will make reasonable efforts to help investigate delivery issues, although we cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered to the address provided.
Refund Processing
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
Please allow time for your bank, credit-card company, or payment provider to process and post the refund.
Processing times vary by financial institution and are outside SarahIsLive’s control.
Original shipping charges may not be refundable unless the refund results from an error, defect, or other circumstance for which SarahIsLive or its fulfillment provider is responsible.
Third-Party Purchases
SarahIsLive.com may contain links to products, courses, services, shops, and marketplaces operated by third parties.
Purchases completed through a third-party website or marketplace are not covered by the SarahIsLive merchandise refund policy.
Any refund, return, exchange, cancellation, or dispute involving a third-party purchase must be handled according to that provider’s policies.
This includes purchases completed through platforms or services such as TikTok Shop and other third-party retailers or marketplaces.
SWC 2.0 Purchases
SarahIsLive may promote Selling With Confidence 2.0 (SWC 2.0) through an affiliate relationship.
SarahIsLive does not directly process SWC 2.0 purchases and cannot independently issue refunds for SWC 2.0 purchases.
Any cancellation or refund request involving SWC 2.0 is subject to the refund policy and terms provided by the applicable SWC 2.0 seller or platform at the time of purchase.
Please review those terms carefully before purchasing the course.
Sale & Promotional Items
Unless otherwise stated, merchandise purchased during a sale or promotion remains subject to this Refund & Return Policy.
Promotional pricing alone does not change eligibility for a refund involving a damaged, defective, misprinted, or incorrectly fulfilled item.
Certain clearance or specially designated final-sale items may be non-refundable where clearly disclosed before purchase.
Exceptions Required by Law
Nothing in this policy is intended to limit any consumer rights that cannot legally be waived.
Where applicable law provides additional refund, return, cancellation, or warranty rights, those rights will apply.
Contact Us
Have a problem with your order? Reach out—we’re happy to help. 💕
When contacting us about an order, please include your order number and the email address used to place the order so we can assist you as quickly as possible.
SarahIsLive
Website: SarahIsLive.com
Email: info@SarahIsLive.com